POLICIES & PROCEDURES

POLICIES | PROCEDURES | REFUNDS

POLICIES

Attendance Requirements
Students must attend 90% of the classroom hours in the program and 100% of the student clinic hours. All missed classes must be made up, as students are responsible for all of the information presented in class. Students are expected to arrive on time with proper materials. Attendance is closely monitored in each class. If a student is tardy or leaves early, partial credit will be given for the class.

Leave of Absence
Students who are unable to continue classes for medical or personal reasons will be required to take a leave of absence until they are able to return to class. Proper documentation will be required to substantiate a students withdrawal. A leave of absence begins on the first day missed by the student and may not exceed five days of classes. Every effort will be made to keep the student current with the program. The make-up Policy applies and extra time may be given for complying with it. Tutoring may be required at the expense of the student. Extended leaves of absence (longer than five days) may require the student to withdraw from the program and seek re-admittance in another session of the program. This must be done within one year.

Make-up Policy
Students who are absent for any reason are still responsible for the missed course material. Students generally have two weeks to comply with the make-up standard for the class missed (i.e. documented out of class massage practice, short essays , short quizzes, etc.). Failure to make up for missed time may lead to an incomplete and jeopardize certification. If it is necessary for an instructor to privately tutor a student, a charge of $35 per hour, per student will be assessed.

Progress Policy
Students must maintain a passing grade of 70% or higher in order to remain enrolled and graduate. If a passing grade in each subject is not accomplished, the student must sign up for tutoring at their expense. Failure to receive a passing grade in any subject will lead to dismissal.

Academic Probation
Students not in compliance with the stated Progress Policy will be notified in writing that dismissal from the program is possible. The steps to ensuring their enrollment will also be given to the student in writing.

Re-admittance
To be re-admitted into the program after dismissal or an extended leave or absence, students must interview with the director. Re-admittance is at the sole discretion of the director.

Graduation Requirements
In order to graduate, students must maintain a passing grade of 70% or higher in each subject, attend the required amount of classes, obtain a CPR/First Aid card, abide by the rules as set forth in the school catalog and student handbook.

Grading
Our grading system is pass/fail. Students must receive a 70% or higher in each subject to pass the program. Due to the full-time/one class at a time nature of the program, it is difficult to make up a failed class. |t is critical that students maintain a passing grade during the program in order to stay enrolled. To make sure that each student stays on track, the school utilizes a holistic approach to assessing skills. “Students will be:”

1) observed as they massage and conduct in-take interviews.
2) asked to relate course information in discussions and/or as they massage.
3) asked to demonstrate techniques.
4) asked to provide feedback to instructors and classmates.
5) video taped giving a massage for class and instructor feedback.
6) required to pass written quizzes and exams. At each step of the way, the instructors are with you to help you achieve the goals of the program. Students receive assessments during the program. In the second half of the program, students test into Student Clinic by giving a massage to one of the teaching staff. This provides for a personalized tutorial and evaluation. All grades and evaluations are confidential.

Conduct Policy
Students are expected to behave in a professional manner throughout the program. Confidentiality, respect, integrity and compassion are hallmarks of a career in massage and are consciously developed in our program. Students must maintain proper personal hygiene and dress. The dress code goes as follows; students may wear T-shirts (2 school shirts are provided) and other shirts except tank tops. Clothing must not carry offensive slogans or promote unhealthy lifestyles. No blue jeans may be worn in class. Professional massage therapist attire is expected at all times.

Student Records
All student records are kept confidential and no information will be released beyond the affirmation of the student's attendance and level of training completed. Only students themselves may request their official transcripts in writing. Students have access to their files during normal school hours.

Dismissal
The following are conditions for dismissal:

-Failure to attend the required amount of class hours
-Failure to make up for missed classes
-Being under the influence of drugs or alcohol on campus
-Stealing or Cheating
-Failure to maintain satisfactory academic progress
-Utilizing techniques that are beyond the scope of the subjects taught in class
-Harassing behavior - sexual or violent language or contact

Student Complaints
Student complaints should be brought to the attention of the school director in order to be resolved. If a student complaint cannot be resolved between the student and the school, a student may contact the Colorado Division or Private Occupational Schools, 1380 Lawrence St. Suite 1200, Denver, CO 80204, (303) 894-2960All student complaints to be received by the Division must be in writing. There is a two-year limitation of Division action on student complaints.

PROCEDURES

Contact Hour Definition
A contact hour is 50 - 60 minutes of instruction per class hour depending on scheduled breaks.

Teacher/Student Ratio
The maximum teacher/student ratio is 1:16 for both lecture and lab.

Placement Assistance
The school offers employment assistance to graduates through our contacts with spas, health clubs and hotels. While assisting you in your job search, we make no guarantee, expressed or implied, of future employment.

Student Services
Tutoring is available to students at their own expense. The school will assist the student with finding housing. The faculty is available for student support and a counselor is available for sessions if needed.

Type of Document Awarded Upon Graduation
Graduates will receive a diploma in Massage Therapy.

Colorado Massage Requirements
The State of Colorado requires those who use the title "Massage Therapist" to have graduated from a massage school that is approved by the state in which it resides and to have a minimum of 500 hours of training. Currently, there is no state exam or license. Some cities and counties have additional requirements. While the 650 Hour Massage Program does satisfy training requirements in the majority of states, students must be sure that the state or area they want to practice, does not require more than 650 hours.

REFUND POLICY

Students not accepted to the school and students who cancel their contract by notifying the school within three (3) business days are entitled to a full refund of all tuition and fees paid. Students who withdraw after three (3) business days, but before commencement of classes, are entitled to a full refund of all tuition and fees paid except a $150.00
cancellation charge. In the case of students withdrawing after commencement of classes, the school will retain a cancellation charge plus a percentage of tuition and fees, which is based on the percentage of contact hours attended, as described in the table below. The refund is based on the last date of recorded attendance. Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: a) whether the postponement is for the convenience of the school or the student, and: b) a deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Act of 1981.

Refund Table

Student is entitled to upon withdrawal/termination	Refund
Within first 10% of program	90%less cancellation charge
After 10% but within first 25% of program	75%less cancellation charge
After 25% but within first 50% of program	50%less cancellation charge
After 50% but within first 75% of program	25%less cancellation charge
After 75% of program	Refund is not available

1) The student may cancel this contract at any time prior to midnight or the third business day after signing this contract.

2) All refunds will be made within 50 days from the date of termination. The official date of termination or withdrawal of a student shall be determined in the following manner:

a. The date on which the school receives notice of the student's intention to discontinue the training program; or
b. The date on which the student violates published school policy, which provides for termination.
c. Should a student fail to return from a leave of absence, the effective date of termination for a student on a leave or absence is the earlier or the dates that the school determines that the student is not returning or the day following; the expected return date.

3) The student will receive a full refund or tuition and fees paid if the school discontinues a course/program within a period of time a student could have reasonably completed it.

4) The policy for granting credit for previous training shall not impact the refund policy.

5) Refunds are guaranteed for tuition and application fees only. Refunds for supplies, books and massage tables will only be given if the products are in brand new condition within 2 weeks of purchase.

 

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